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Administrative Coordinator (Residual Claims)

Location: Los Angeles, CA
Department: Residual Claims
Posted: 08-25-2017
Location Name: Los Angeles
Wage Max: 19.57
Wage Min: 19.57
Position Type: Regular, Full-Time
Shift: 9:00am - 5:00pm
Position Title: Administrative Coordinator (Residual Claims) Position Type: Represented L537
Department: Residual Claims FLSA: Non-Exempt
Shift: 9:00am - 5:00pm Minimum Starting Salary:
Posted: 08/25/2017 Location: Los Angeles
Reports to: MANAGER, RESIDUALS CLAIMS Salary Grade: 8
Job ID 725



(This section provides a general summary of the most significant job duties performed.  It does not explain in detail every single duty performed.)

  • Assists/relieves Management and Business Representatives of administrative duties, including intake, screening, and routing of calls, preparing claims letters for mailing, and general research on potential claims.
  • Answer basic residuals questions via telephone to include, informing performers of when residuals are due, how residuals become due, how residuals are paid, and if residuals payments are delinquent.
  • In taking information regarding discrepancies in payment amounts and submitting inquiries/claims for delinquent residuals.
  • Direct calls as necessary to other departments such as Residuals Processing, Trusts/Estates.
  • Works with Theatrical/TV and New Media departments to request copies of promulgated agreements, and research possible claims and/or inquiries.
  • Request individual contract information and pay information from performers to file claims and/or inquiries.
  • Format and complete claim letters for representatives.
  • Prepare completed claims for scanning into Documentum per Omniform.
  • Receive and distribute regular mail to representatives and supervisors as needed.
  • Assist workflow coordinator with the overflow of basic email questions sent to Residuals Mail.
  • Record and log all claim checks and schedules received for processing.
  • Assists and is responsible for generating and updating logs which are used for tracking data such as when checks are received, sent to processing and other relevant data.
  • General administrative duties (faxing, typing, mailing, distributing and organizing folders)
  • Performs other duties as assigned.



(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)

  • Demonstrate effective skills in the use of PC applications.
  • Able to organize, prioritize, and coordinate multiple tasks under daily deadlines.
  • Must be courteous with good interpersonal skills.
  • Must be organized and able to multi-task.
  • Able to communicate effectively in English, both  in verbal and written form.
  • Detail oriented.
  • Able to work under pressure.
  • Capable of taking direction from more than one supervisor.
  • Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds, both internally and externally.
  • Hold yourself and others accountable for a high level of performance and integrity.
  • Have an understanding and awareness of worker rights impacting SAG-AFTRA members.
  • Must be detail oriented.
  • Able to prioritize, organize and coordinate multiple tasks under daily deadlines.
  • Capable of taking direction from more than one supervisor.
  • Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRA’s sole discretion.
  • Must be available and willing to work extended hours per day or per week, including weekends as SAG-AFTRA determines is necessary to meet its business needs.
  • Must be available and willing to travel to such locations and with such frequency as SAG-AFTRA determines is necessary or desirable to meet its business needs.



Education and/or Experience:

  • High School or equivalent
  • Some Administrative or Secretarial experience preferred

Certificates, licenses, and/or registrations:

  • N/A



  • Basic Office Skills: Spelling, math, grammar, and filing – passing score: 76%
  • Typing test 35 WPM
  • Microsoft Word and Excel tests (basic and intermediate) – passing score: 76%