Supervisor, Residuals Processing

Los Angeles, CA
Residuals Processing, Trust & Estates
Los Angeles
Depends on Experience 
Regular Full Time
8:00 am-4:00 pm
Position Title: Supervisor, Residuals Processing Position Type: Non-Represented
Department: Residuals Processing, Trust & Estates FLSA: Non-Exempt
Shift: 8:00 am-4:00 pm Minimum Starting Salary:
Posted: 01/16/2018 Location: Los Angeles
Job ID 795


The Supervisor, Residual Processing will plan, organize, and manage the resources assigned to the Residuals Processing Department.



(This section provides a general summary of the most significant job duties performed.  It does not explain in detail every single duty performed.)

  • Responsible for supervising all Residuals Processing Staff.
  • Consistently reviews and updates all process documents to ensure that an up-to-date map of department functions are readily available for the purposes of training, retaining and improving the process.
  • Responsible for daily operations, workflow, and scheduling, as well as training of permanent and temporary staff to ensure the workflow is streamlined, efficient, consistent, and error-free.
  • Handle performer inquiries, via phone & mail, regarding residual processing question.
  • Routinely analyzes all processes to ensure efficiency and effectiveness, and makes recommendations for ways to improve the process and implements those changes.
  • Keeps management abreast of department progress, workflow delays and issues, performer questions and/or any other departmental complaints.
  • Works with management and Workflow Coordinators to determine current and future departmental goals and needs.
  • Recommends solutions to management for improvement relating to the flow of information, systems, procedures, staffing, equipment, resources, etc.
  • Generate periodic reports to track the status of departments. (Residuals Processing)
  • Responsible for managing, training, mentoring, developing, evaluating and assessing direct reports. 
  • Responsible for assisting in resource management through scheduling, equipment allocation, etc.        
  • Analyzes all processes routinely to ensure efficiency, effectiveness, and error-free work.                   
  • Builds and maintains working relationships within SAG-AFTRA in an effort to meet departmental goals, and provide optimal member service.
  • Performs other duties as assigned or as situations dictate.



(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)

  • Able to work effectively with a team and able to bring consensus to a group.
  • Able to communicate effectively with internal departments.
  • A strong sense of urgency.
  • Excellent customer service skills.
  • Able to negotiate with tact and diplomacy.
  • Strong attention to detail, creative problem solving skills.
  • Excellent delegation and follow up skills.
  • Ability to get the team to execute the priorities you lay out, and to be a good role model and to consistently exhibit the highest level of professionalism and integrity.
  • Able to communicate effectively in English, both in verbal and written form.
  • Able to accurately type 35 WPM.
  • Must be proficient in Microsoft Office and PC applications.
  • Capable of working effectively under pressure, and to organize, prioritize and coordinate multiple tasks under daily deadlines.
  • Must be able to work independently and as part of a team.
  • Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally.
  • Have an understanding and awareness of worker rights impacting SAG-AFTRA members.
  • Hold yourself and others accountable for a high level of performance and integrity.
  • Capable of taking direction from more than one supervisor.
  • Must be able to work in a challenging environment where constructive feedback from others is encouraged.
  • Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRA’s sole discretion.
  • Must be available and willing to work extended hours (and/or overtime for applicable non- exempt positions) per day or per week, including weekends as SAG-AFTRA determines is necessary to meet its business needs.
  • Must be available and willing to travel to such locations and with such frequency as SAG-AFTRA determines is necessary or desirable to meet its business needs.



Education and/or Experience:

  • High school graduate or equivalent.
  • Minimum of 3 years of experience and knowledge of Residuals Processing, Trusts and Estates preferred.
  • Minimum of 1-3 years managing staff (preferred, not required)