POSITION PURPOSE: Assist senior management in the day to day operations of the Professional Representatives department, which includes overseeing staff and department functions, as well as acting as the lead personal managers’ liaison.
ESSENTIAL DUTIES & RESPONSIBILITIES:
(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)
- Supervise and manage staff; including but not limited to, handling personnel issues (staffing/training/discipline/promotions, etc.), employee performance evaluations, complaints and schedules.
- Function as organizer by outreaching to potential signatories to the SAG-AFTRA Personal Managers Code of Ethics and Conduct; conduct educational and outreach seminars tied to contractual interpretation and legal obligations of members signing contracts under either Agency or Management Regulations.
- Responsible for appraising employee productivity; direct, manage, oversee, and review the processing of all agency and/or manager documents for legal and regulatory compliance of Regulations, policies and procedures.
- Manage and apportion work among employees; including but not limited to assigning the work, divide, and coordinate tasks accordingly, and regulate workloads.
- Interpret and enforce the Legacy SAG and Legacy AFTRA Agency Regulations.
- Exclusively field all interpretational questions relating to legal provisions in Personal Managers Code of Ethics and Conduct.
- Provide member, agent and manager excellent and accurate service and support per SAG-AFTRA mission statement; address complex and legal interpretation questions.
- Conduct premise inspections of talent agency &/or manager offices in LA area to ensure compliance with Agency Regulations and Manager Code requirements for affiliation with the union. Responsible for composing inspection reports; discretion to approve or disapprove office spaces.
- Research, investigate, file, mediate and resolve agency, manager and member issues and claims for non-compliance. Provide all supervisory oversight to claim/dispute mechanisms and dispute resolution.
- Assist with technological developments and enhancements, troubleshooting phone and system(s) issues and executing all appropriate and necessary changes and/or fixes, as well as determining the types of equipment to be used in performing work, or materials needed.
- Handle all incoming general email inquiries daily to ensure legally accurate information is disseminated to the public with respect to Agents and Managers rules.
- Handle and maintain all confidential employee personnel files and documents re; discipline and other employee issues.
- Perform other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)
- Able to exercise discretion and independent judgment.
- Ability to analyze complex issues.
- Ability to direct staff with patience and professionalism and to encourage/support a teamwork approach.
- Excellent member service skills.
- Able to work well under pressure, handle heavy phones and challenging callers.
- Able to communicate effectively in English, both orally and in writing.
- Able to accurately type 35 WPM.
- Demonstrates effective skill in the use of PC applications.
- Detail oriented.
- Able to organize, prioritize and coordinate multiple tasks under daily deadlines.
- Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally.
- Have an understanding and awareness of worker rights impacting SAG-AFTRA members.
- Hold yourself and others accountable for a high level of performance and integrity.
- Capable of taking direction from more than one supervisor.
- Must be able to work in a challenging environment where constructive feedback from others is encouraged.
- Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRA’s sole discretion.
- Must be available and willing to work extended hours per day or per week, including weekends and holidays, as SAG-AFTRA determines is necessary to meet its business needs.
- Must be available and willing to travel to such locations and with such frequency as SAG-AFTRA determines is necessary or desirable to meet its business needs.
Education and/or Experience:
- Bachelor’s degree preferred.
- Minimum of 1 year of supervisory experience.
- Minimum of 2 years of entertainment and/or union related experience.
- Knowledge of SAG and/or AFTRA contracts preferred.
- Knowledge of Agency Rules/Regulations, Managers Code of Ethics and Conduct and existing procedures a plus.
- Familiar with arbitration process a plus.
Certificates, licenses, and/or registrations: