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Information Management Coordinator (Residuals Processing, Trust & Estates)

Location: Los Angeles, CA
Department: Residuals Processing, Trust & Estates
Posted: 09-18-2017
Location Name: Los Angeles
Wage Max: 19.57
Wage Min: 19.57
Position Type: Regular, Full-Time
Shift: 8:00 am-4:00 pm
Position Title: Information Management Coordinator (Residuals Processing, Trust & Estates) Position Type: Represented L537
Department: Residuals Processing, Trust & Estates FLSA: Non-Exempt
Shift: 8:00 am-4:00 pm Minimum Starting Salary:
Posted: 09/18/2017 Location: Los Angeles
Job ID 754


(This section provides a general summary of the most significant job duties performed.  It does not explain in detail every single duty performed.)

  • Breakdown process – involves logging and organizing of all incoming checks, schedules and electronic files based on the current documented procedures including:
    • Proper sorting of checks and schedules
    • Adding information to the Breaking Down Log
    • Identifying studio and payroll house errors
    • Responsible for check closet organization and maintenance
  • Facilitate electronic file downloading:
    • Adding file information to the Staging and CR Log
    • Downloading newly received files and notifying all Workflows and Management via email
  • Facilitate batches for scanning using the Check Scanning Log (CSL)
  • Communicate with studios and payroll houses via phone and email, regarding missing files, schedules, and errors.
  • Process Exception Reports for Residual Processing, as needed
  • Process Edits for Residual Processing, as needed
  • Provide back-up support for Documentum Prep and Post-Verification Scanning
  • Perform other duties as assigned



(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)

  • Demonstrate effective skills in the use of PC applications
  • Ability to operate standard office equipment
  • Knowledge and ability to create standard professional correspondence
  • Ability to work independently as well as part of part of a team
  • Must have strong customer service skills and excellent telephone manner
  • Ability to communicate effectively in English, both orally and in writing
  • Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds, both internally and externally
  • Detail oriented
  • Ability to work well under pressure
  • Able to organize, prioritize and coordinate multiple tasks under daily deadlines
  • Capable of taking direction from more than one supervisor
  • Have an understanding and awareness of worker rights impacting SAG-AFTRA members
  • Hold yourself and others accountable for a high level of performance and integrity
  • Must be able to work in a challenging environment where constructive feedback from others is encouraged
  • Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRA’s sole discretion
  • Must be available and willing to work extended hours per day or per week, including weekends, as SAG-AFTRA determines is necessary to meet its business needs
  • Must be available and willing to travel to such locations and with such frequency as SAG-AFTRA determines is necessary or desirable to meet its business needs



Education and/or Experience:

  • High school diploma, secretarial training and/or an equivalent combination of education and experience
  • Previous support experience required
  • Microsoft Office experience highly preferred
  • College degree or courses a plus
  • Bilingual English/Spanish a plus
  • Knowledge of Oracle a plus

Certificates, licenses, and/or registrations:

  • N/A



  • Basic skills:  spelling, math, grammar and filing – passing score: 76%
  • Microsoft Word and Excel tests (basic and intermediate) – passing score: 76%
  • Typing test 35 WPM